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SOFFRONT SOFTWARE INCREASES
SALES MOMENTUM IN GOVERNMENT SECTOR
-- Local, State and Federal
Government Agencies Choosing Soffront CRM to Reduce
IT Support Costs and Streamline Asset Management --
Fremont, California, March 24, 2003 -- Soffront
Software, Inc., a leading supplier of end-to-end CRM
solutions, today announced that the company is
seeing increased sales momentum in all areas of
local, state and federal governmental agencies.
Soffront is a qualified small business and currently
has a GSA contract award pending.
“We have always had a strong presence in the federal
government with customers such as the United States
Army, Navy and Air Force. In addition, other federal
agencies like the U.S. General Services
Administration and major government contractors,
such as SAIC, Northrop
Grumman and Boeing, use Soffront’s solution,”
explained Manu Das, founder and president of
Soffront. “In the past couple of years, we have also
seen increased interest in our solution from many
state and local government agencies. These agencies
are choosing our CRM solution to reduce IT support
costs, streamline asset management, and increase
employee productivity.”
Some of Soffront’s current local and state
government customers include the City of Fairfield
(Calif.), the City of Danville (Virginia), Stanilaus
County (Calif.), Minnesota Secretary of State, the
School District of Illinois and the Salt Water
Project (Arizona).
Many government agencies are choosing Soffront’s
Employee Support solution which features IT help
desk, mobile support, web-based ticket submission,
self-service knowledge management, asset management,
defect tracking, IP based contact center and an
employee portal. All the modules are pre-integrated
by design, and the solution is built on a 3-layer
web-based architecture. The Soffront suite includes
customization tools for drag-drop form design, user
defined data model and configurable workflow.
Superior architecture and powerful customization
tools dramatically reduce the Total Cost of
Ownership (TCO).
Soffront Software Inc., a pioneer in the CRM market
since 1992, offers end-to-end CRM solutions
consisting of several integrated modules. The main
modules provide the following solutions: customer
and employee help desk management, sales force
automation, marketing automation, asset management,
contact center, self-service knowledge management
and defect tracking. Soffront’s installed base
includes several Fortune 500 companies, mid-sized
businesses, federal agencies and local/state
governments.
*Editor’s note – Soffront will be attending FOSE
2003, the largest information technology exposition
serving the government marketplace, April 8-10 at
the NEW Washington Convention Center, in Washington,
DC, (Booth #2445).
Trademarks are the property of their respective owners.
For more information or for executive comment, contact:
Media Contact:
Alison Golan, Golan Public Relations
Phone: 904-230-0349
alison@soffront.com |
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