Soffront Software Helps
Leica Geosystems Improve Efficiencies, Speed Product
Development
Fremont,
California, August 17, 2009 --
Soffront® Software Inc., www.soffront.com, the
leader of mid-market CRM software, today announced
that Leica Geosystems is using Soffront CRM
companywide to improve efficiency and speed product
development. Leica Geosystems (www.leica-geosystems.com)
is the leading global provider of GPS-based mine
management solutions. Based in Heerbrugg,
Switzerland, Leica Geosystems supports tens of
thousands of customers with more than 3,500
employees in 28 countries.
A small team of software developers at Leica
Geosystems first started using Soffront software in
the mid 1990’s for defect tracking. “As we have
grown and our software has become more complex,
Soffront has grown with us. Soffront is currently
used by all our software development teams worldwide
for developing, testing and improving our software,”
said Marco Eugster, R&D manager, monitoring
solutions for Leica Geosystems. “The Soffront
software is highly adaptive and improves the
efficiency of our entire development team.”
Eugster explained that Soffront provides Leica
Geosystems with a centralized repository for all
defect incidents. “Using Soffront, we can easily
monitor and report all defects. We can also track
information that helps us improve the entire defect
incident process, resulting in improved efficiencies
and a higher quality product.”
Leica Geosystems uses Soffront to closely monitor
defect workflows and the time remaining to fix all
open bugs. The project leader can intervene and
escalate problems, and the entire team can view the
status of every defect. Using the statistics
feature, the software also allows users to analyze
and improve bug fixing performance.
According to Eugster, “Soffront is highly adaptable.
It allows us to customize defect entry forms and
workflows to meet diverse needs of software teams
around the world, such as those with different
domains, cultures, and workflows.” Eugster
concluded, “We have been extremely satisfied with
Soffront over the years; their expertise and
customer support is excellent.”
About Soffront
Soffront Software Inc. has the experience,
technology and focus for mid market companies
seeking CRM solutions. A pioneer of CRM since 1992,
Soffront offers end-to-end, fully integrated CRM
solutions spanning sales, marketing, customer
service and employee help desk. Soffront’s installed base
includes Fortune 500 companies, mid-sized
businesses, federal, state, and local governments.
Soffront is privately held, debt-free, and
profitable.
Trademarks are the property of their respective owners.
For more information or for executive comment, contact:
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