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NOVALIS TECHNOLOGIES
IMPROVES DEFECT TRACKING AND CUSTOMER SUPPORT USING
SOFFRONT CRM
Fremont, California, April 12, 2004 -- Soffront
Software, Inc., (www.soffront.com), a leading
supplier of end-to-end CRM solutions, today
announced that NovaLIS Technologies (www.novalistech.com)
is using Soffront CRM to track software defects and
improve customer support. NovaLIS specializes in
GIS-integrated land records software and services.
According to Mike DeCoffe, Quality Control Lead,
NovaLIS has been using Soffront software for years,
but not to its fullest potential. “Six months ago I
took over the project and completely changed the way
we used the defect tracking module. I had experience
using approximately five competing products, which I
considered implementing; but as I learned about
Soffront, I became intrigued by its flexibility. I
was easily able to customize the software by
building a customized workflow, adding individual
fields, creating new forms, and changing dashboards
for each group using the software.” Six separate
divisions at NovaLIS use SOFFRONT CRM: development,
quality control, change control, product management,
customer support, and professional services.
DeCoffe acknowledged that the current implementation
of the software has been extremely successful. “The
web-based capability of the software is especially
important because it allows us to access the
database from anywhere – while traveling or working
from home after hours or on weekends. We also really
appreciate the dashboard and gadget customization
functionality and the robust search and reporting
capabilities.”
NovaLIS Technologies designs and delivers software
solutions that streamline and automate land records
management. Its US corporate headquarters are in
Charlotte, NC and its Canadian corporate
headquarters are in Halifax, Nova Scotia.
About Soffront Software
Soffront has the experience, technology and focus for mid-market companies seeking CRM solutions. A pioneer of CRM since 1992, Soffront offers end-to-end, fully integrated CRM solutions spanning Marketing and Sales Force Automation, Quotation, Order and Inventory management, Customer Service and Help Desk Software. Soffront also offers the greatest flexibility to configure and customize.
Soffront’s customers include Fortune 500 companies, mid-sized businesses, federal, state, and local governments. Soffront is privately held, debt-free, and profitable. For more information, visit www.soffront.com.
Trademarks are the property of their respective owners.
For more information or for executive comment, contact:
Media Contact:
Alison Golan, Golan Public Relations
Phone: 904-230-0349
alison@soffront.com |
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