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PAYPLUS SOFTWARE ELEVATES
CUSTOMER SERVICE AND IMPROVES EFFICIENCY WITH
SOFFRONT CRM
--Web-based Software
Improves Visibility of Customer Issues, Consolidates
Databases, and Empowers All Employees to become
Customer Service Ambassadors--
Fremont, California, February 23, 2004 -- Soffront
Software, Inc. (www.soffront.com), a leading
supplier of end-to-end CRM solutions, today
announced that PayPlus Software (www.payplus.com) is
using Soffront CRM to provide superior service,
consolidate databases, and save time. PayPlus
Software is the leading software provider for
Professional Employer Organizations (PEOs).
Although a division of PayPlus Software, SLS Triad,
had been using the helpdesk module of Soffront CRM
for seven years, the company updated all software
and purchased additional modules in April of 2003.
“In order to improve customer support, we needed a
software solution that would combine several
disparate databases throughout the company and allow
us to track issues, guaranteeing resolution in a
timely manner,” explained Jeffrey Zickler, president
of PayPlus Software. “Prior to Soffront, we were
using an in house application that was becoming very
expensive to update and maintain. The Soffront
solution is a more cost-effective and robust
solution.”
Zickler explained that the customization capability
of Soffront was the number one reason for selecting
the software. “Although many companies claim that
their software is customizable, in reality, it
isn’t. The problem with customizing an application
is that if you make too many modifications, you
won’t be able to accept updates from the software
vendor. Soffront allows us to tailor the software to
meet our specific business processes without the
fear of experiencing problems when we update.
Because PayPlus has two separate divisions with very
different business processes, Soffront’s
customization capabilities are very important to
us.”
According to Zickler, “Because Soffront is
Web-based, all employees have access, resulting in a
dramatic escalation in visibility. We’ve redesigned
the dashboard so that the first thing anyone sees
when they log in is the open calls. With visibility
like that, calls don’t stay open for long.”
“We are confident that tickets get opened,
prioritized and resolved quickly,” continued Zickler.
“Instead of several databases with conflicting data,
we now have one coherent and consistent database.
All of our historical data for the past three years
has been converted into Soffront CRM, allowing
technicians to do a quick search or query by
example. This capability saves a tremendous amount
of time when resolving current issues.”
The improved customer service results are
impressive. “In the past 60-90 days, I’ve received
more voice mail and email messages from happy
customers with positive comments regarding support
than I have received in the last previous 2-3
quarters,” concluded Zickler.
About PayPlus
PayPlus Software is the leading software provider
for Professional Employer Organizations (PEOs). More
PEOs use PayPlus more than any other PEO software.
PayPlus is designed specifically to operate PEOs
and/or temporary staffing companies and is the only
PEO software developed by PEOs for PEOs. A powerful,
comprehensive PEO software system, PayPlus Software
is easy to use and affordable.
About Soffront Software
Soffront has the experience, technology and focus for mid-market companies seeking CRM solutions. A pioneer of CRM since 1992, Soffront offers end-to-end, fully integrated CRM solutions spanning Marketing and Sales Force Automation, Quotation, Order and Inventory management, Customer Service and Help Desk Software. Soffront also offers the greatest flexibility to configure and customize. Soffront’s customers include Fortune 500 companies, mid-sized businesses, federal, state, and local governments. Soffront is privately held, debt-free, and profitable. For more information, visit www.soffront.com.
Trademarks are the property of their respective owners.
For more information or for executive comment, contact:
Media Contact:
Alison Golan, Golan Public Relations
Phone: 904-230-0349
alison@soffront.com |
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