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SOFFRONT IMPROVES ISSUE
TRACKING WITH CONFIGURATION MANAGEMENT INTEGRATION
Fremont, California, Friday, May 27, 2005 --
Soffront Software Inc. (www.soffront.com), the
leader of enterprise and hosted CRM solutions in the
mid-market, today announced that integration is
available between Soffront CRM and Perforce
Software's (www.perforce.com) Software Configuration
Management (SCM) system. This integration adds a new
level of productivity and effectiveness to
Soffront’s customer support applications.
Perforce tracks and manages changes to source code
and digital assets for software development
environments. Change request and status information
entered into the Soffront system is linked with
Perforce data and can be easily accessed from one
central repository by support agents, developers,
and quality assurance engineers. The integration
provides complete traceability between defects and
source code changes in either system.
"Defect tracking is an important part of our
integrated CRM strategy," said Mr. Manu Das,
president and founder of Soffront. "This integration
will increase developers’ productivity by allowing
them to easily track and verify the completed work
associated with each defect."
The bi-directional integration allows users to work
in the application with which they are most
comfortable. Developers can work entirely within
Perforce without having to switch to the defect
tracker and re-enter data. In both environments,
users can see relevant data related to source
changes and their relation to change requests
entered in the Soffront system.
"We often hear that developers want tools tailored
for specific development tasks rather than using a
single corporate system," said Kathy Baldanza, vice
president of engineering at Perforce Software. "This
integration provides software engineers another
strong solution for SCM and defect tracking."
Soffront integrated tracking system allows support
agents to manage customer issues more effectively,
passing any unresolved issues to engineering for
resolution as needed. This integration between
customer service and engineering improves
productivity and promotes timely resolution of
issues. For example, if a support agent is unable to
resolve a ticket, the agent passes it to
engineering. Once engineering completes the task,
the support agent is automatically notified and can
send the resolution immediately to the customer.
About Soffront Software
Soffront has the experience, technology and focus for mid-market companies seeking CRM solutions. A pioneer of CRM since 1992, Soffront offers end-to-end, fully integrated CRM solutions spanning Marketing and Sales Force Automation, Quotation, Order and Inventory management, Customer Service and Help Desk Software. Soffront also offers the greatest flexibility to configure and customize. Soffront’s customers include Fortune 500 companies, mid-sized businesses, federal, state, and local governments. Soffront is privately held, debt-free, and profitable. For more information, visit www.soffront.com.
Trademarks are the property of their respective owners.
For more information or for executive comment, contact:
Media Contact:
Alison Golan, Golan Public Relations
Phone: 904-230-0349
alison@soffront.com |
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