|
THEMA CONSULTING, SA
UPGRADES SOFFRONT CRM FOR IMPROVED CUSTOMER SERVICE
AND SOFTWARE DEVELOPMENT
Fremont,
California, March 7, 2006 -- Soffront® Software Inc.
(www.soffront.com),
a leader in mid-market CRM, today announced that
THEMA Consulting (www.themaconsulting.ch)
has upgraded to the latest version of Soffront CRM.
A Soffront customer since 1997, the Swiss consulting
firm is using Soffront CRM to improve the efficiency
and management of their help desk and software
development.
“We have found Soffront CRM to be feature-rich and
flexible, allowing us to improve the workflow and
integration of our help desk and software
development,” said Francesco Mollisi, senior
consultant at THEMA Consulting, SA. “In addition,
the features included in Soffront Help Desk are
robust and useful--features such as email
notification, statistics, query, and report
manager.”
THEMA Consulting originally selected Soffront
because it is web and Oracle based and because of
its customization capabilities. “We have stayed with
Soffront and continue to upgrade the software
because it is easy to configure and customize.” –
added Mollisi.
“Soffront CRM allows a user to add fields on the
fly, modify the views of each object, add new
database tables, link to other parts of the system
and create workflows–all without writing a single
line of code,” explained Manu Das, Soffront’s
president and founder. “When these changes are
completed, the system automatically generates all
the code that is needed–a unique approach in the CRM
industry not available in other systems.
“In the past several years using Soffront CRM, we
have improved the efficiency and management of our
customer service, help desk, and defect tracking
departments,” concluded Mollisi. “We are pleased
with the quality of the software and the excellent
customer service that Soffront provides.”
Headquartered in the Swiss city of Lugano, THEMA
Consulting, SA is a consulting company with a
focus on financial services. THEMA Consulting was
established in 1994 and has branches in Zurich and
Trento, Italy.
Soffront Software Inc. has the experience,
technology, and focus for mid market companies
seeking a CRM software solution. A pioneer in the
CRM market since 1992, Soffront offers end-to-end,
fully integrated CRM solutions. Soffront’s installed
base includes Fortune 500 companies, mid-sized
businesses, federal agencies and local/state
governments. Soffront is privately held, debt-free,
and profitable since 1995.
Trademarks are the property of their respective owners.
For more information or for executive comment, contact:
Media Contact:
Alison Golan, Golan Public Relations
Phone: 904-230-0349
alison@soffront.com |
|
|
|
