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VICOR CORPORATION
IMPLEMENTS SOFFRONT CRM TO IMPROVE COMMUNICATION AND
COLLABORATION
-- Soffront Chosen over
Well-known CRM Solutions --
Fremont,
California, March 14, 2006 -- Soffront® Software Inc.
(www.soffront.com),
a leader in mid-market CRM, today announced that
Vicor Corporation (www.vicr.com)
has implemented Soffront Software’s popular CRM
solution to improve communication and collaboration
in sales, marketing, application engineering, and
customer service. OpenBOX (www.openbox.net),
a provider of CRM solutions and a Soffront partner,
was instrumental in the implementation of the
software.
According to Robyn Wheaton, Director, Worldwide
Customer Service and Systems at Vicor, the company
wanted a comprehensive CRM system that would provide
quick and easy access to a single repository for
customer and prospect information globally. “We
needed to streamline and standardize key processes
including bookings and shipment forecasts, project
registrations, marketing campaign management, lead
tracking, quoting, and reporting worldwide,”
explained Wheaton.
Vicor established a CRM review team to gather
requirements, research solutions, and conduct
reviews. During an extensive three-month review
period, they evaluated CRM solutions such as
Salesforce.com, SalesLogix, ACCPAC, NetSuite, Onyx,
Pivotal, Siebel OnDemand, and OnContact. The team
chose Soffront with almost one hundred percent
agreement. “We selected Soffront CRM because of its
robust functionality, ability to customize and
integrate with our PeopleSoft ERP, flexible
licensing plan, and strong implementation partner,
OpenBOX,” said Wheaton.
“Soffront provides us with a single data source and
consistent, global business processes,” concluded
Rich Chiodo, Senior Director of Sales at Vicor. “We
now have a powerful reporting tool at our fingertips
that also streamlines our forecasting process and
provides seamless communication between all areas.”
Headquartered in Andover, Massachusetts, Vicor
Corporation designs, develops, manufactures and
markets modular power components and complete power
systems to the communications, data processing, test
equipment, industrial control and medical and
defense electronics markets.
Headquartered in Providence, Rhode Island,
OpenBOX Technologies implements Soffront CRM for
small, mid-sized, and large businesses.
Soffront Software Inc. has the experience,
technology, and focus for mid market companies
seeking a CRM software solution. A pioneer in the
CRM market since 1992, Soffront offers end-to-end,
fully integrated CRM solutions. Soffront’s installed
base includes Fortune 500 companies, mid-sized
businesses, federal agencies and local/state
governments. Soffront is privately held, debt-free,
and profitable since 1995.
Trademarks are the property of their respective owners.
For more information or for executive comment, contact:
Media Contact:
Alison Golan, Golan Public Relations
Phone: 904-230-0349
alison@soffront.com |
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