Soffront® Software Inc., www.soffront.com, the leader of mid-market CRM software, today announced that Delta Design, a Cohu company, (NASDAQ: COHU) is using Soffront CRM in their engineering department to effectively manage all software and hardware issues. Delta Design (www.deltad.com) is the largest manufacturer of semiconductor test-handling equipment used by integrated circuit (IC) manufacturers around the world.
Delta Design originally purchased the Defect Tracking module of Soffront CRM in 2000 and upgraded the software in 2007. Prior to Soffront, Delta Design used paper logs, forms, and Excel tables to track defects and other information. “The amount of information we were tracking was growing too large to be handled efficiently,” explained Catalin Tigau, Software Quality Assurance Manager at Delta Design.
Delta Design considered a couple of competing products before selecting Soffront. “We chose Soffront because it was a cost-effective solution with an intuitive user interface that was also easy to customize in-house,” commented Tigau.
Several engineering groups within the company (software development, software quality assurance, and system reliability) are using the software on a daily basis to track and retrieve information. “Soffront Defect Tracking allows us to easily customize our views, forms, fields and scripts internally, saving us time and money,” Tigau continued. “Using Soffront Defect Tracking, we are now confident that all of our data is accurate, and any software or hardware information we need can be retrieved quickly. The product has saved us countless hours.”
Tigau concluded, “All of our data is now in one secure place, with virtually no limitation for growth. The defect tracking solution offered by Soffront CRM is a solid commercial application that is also user friendly and easily customizable.”
Soffront Software Inc. (www.soffront.com) provides CRM solutions to small and medium-size businesses and divisions of large enterprises. Soffront is the most customizable CRM in the industry that readily adapts to a company’s processes, workflows, and users. Soffront spans an enterprise with integrated modules for sales, marketing, customer service, knowledge base, help desk, project management, asset management, issue tracking and more. With on-demand or on-site options, Soffront is quick to deploy and easy to use with a desktop, laptop or a PDA. Soffront is privately held, debt-free, and profitable.
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Alison Golan, 904-230-0349
Alison.Golan@Soffront.com
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