Soffront® Software Inc., www.soffront.com, the leader of mid-market CRM software, today announced that Narus, Inc. (www.narus.com) is using Soffront CRM to enhance their product development process. Narus, Inc. (headquartered in Mountain View, California) is the leader in real-time traffic intelligence for the protection and management of large IP networks.
“Narus purchased Soffront CRM several years ago to improve work processes in our engineering department,” explained Richard Casey, Senior Director, Engineering Operations at Narus. “Consequently, Soffront has allowed us to automate many of our processes, reducing human error and increasing productivity.”
According to Casey, the engineering department uses Soffront CRM to track defects and development tasks. “We needed to automate certain items in the defect tracking portion of our system to improve inconsistencies,” continued Casey. “Additionally, the software provides upper level management with a more accurate picture of the status of a particular product release.”
Casey explained that Narus continues to integrate additional automation into the engineering processes. “The customization capabilities of Soffront CRM give us the flexibility to easily adjust our processes as our business grows.”
Soffront Software Inc. (www.soffront.com) provides CRM solutions to small and medium-size businesses and divisions of large enterprises. Soffront is the most customizable CRM in the industry that readily adapts to a company’s processes, workflows, and users. Soffront spans an enterprise with integrated modules for sales, marketing, customer service, knowledge base, help desk, project management, asset management, issue tracking and more. With on-demand or on-site options, Soffront is quick to deploy and easy to use with a desktop, laptop or a PDA. Soffront is privately held, debt-free, and profitable.
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Alison Golan, 904-230-0349
Alison.Golan@Soffront.com
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