Soffront® Software Inc., www.soffront.com, a leading provider of CRM software, today announced the release of Soffront CRM version 9.0. The latest release adds numerous enhancements to the robust capabilities of the software -features that improve productivity by increasing efficiency and automation.
“Improving productivity is always important; during an economic slowdown, it’s vital,” said Manu Das, president and founder of Soffront. “Since 1992, Soffront has provided a robust, easy-to-use, flexible CRM solution to businesses. Soffront CRM version 9.0 continues to build on that tradition—delivering robust enterprise CRM software that improves productivity through efficiency and automation.”
Soffront improves efficiency by offering full Unicode multi-language support. This feature helps companies better support their global users by allowing employees to use the language of their choice.
An enhanced document library allows users to centrally manage documents, saving time. Users can easily search, locate, edit, and email documents with a few clicks.
Soffront CRM v. 9.0 also improves efficiency with flexible CRM administration features. The CRM adoption dashboard reports CRM usage and provides key directions for executives to measure return on investment (ROI). An optimized scheduler architecture ensures better performance and scalability.
Soffront mobile now support all major platforms. Field representatives can quickly access critical data in real time and immediately update the CRM database.
Soffront continues to increase automation capabilities with CRM automation rules. CRM automation rules lower cost by eliminating the need for customization and increase productivity by automating day-to-day functions. Duplication rules catch duplicate entries and reduce costly data validation steps.
Improved sales automation includes a faster calendar and an easy to use activity feature. Intuitive email templates tree allow emails to be sent faster. A sales target management feature helps manage opportunities, leads, and orders.
Enhanced marketing automation features increase flexibility and improve ROI tracking. Configurable web forms extend business opportunities by capturing leads directly from a company’s website. Campaign support for leads allows marketing to plan, design and run more effective campaigns.
Customer support automation is also increased with intelligent auto responders. When a customer sends an email to support, a ticket is automatically created and a response is immediately sent back to the customer. Improved automatic surveys also collect valuable customer feedback after a ticket is closed, measuring support effectiveness.
Soffront Software Inc. (www.soffront.com) provides CRM solutions to small and medium-size businesses and divisions of large enterprises. Soffront is the most customizable CRM in the industry that readily adapts to a company’s processes, workflows, and users. Soffront spans an enterprise with integrated modules for sales, marketing, customer service, knowledge base, help desk, project management, asset management, issue tracking and more. With on-demand or on-site options, Soffront is quick to deploy and easy to use with a desktop, laptop or a PDA. Soffront is privately held, debt-free, and profitable.
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Alison Golan, 904-230-0349
Alison.Golan@Soffront.com
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